WhatsApp💬 recently announced that it would develop new tools🔧 for consumer service companies to interact💁🏻 better with their customers. Dutch company, KLM👑 seems to be the first travel brand to incorporate the upgrade. From February, you’ll be offered the possibility to rebook a flight✈ via WhatsApp💬 if your connecting flight at Amsterdam Airport Schiphol is cancelled🚫 due to large flight disruptions⚠. The service will be offered to passengers at Transfer Center 6⃣, where a dedicated KLM WhatsApp number will be displayed🖥 in case of large flight disruptions. Facebook’s Messenger💬 too has become more useful; KLM👑 has begun using Messenger as a tool for chatting with customers. The Netherlands company👑 intends to provide booking confirmations and boarding passes via a concierge service through Messenger that Facebook👤 has been beta-testing.