Two weeks after a passenger was violently dragged from one its planes, United Airlines says it is to link pay more closely to customer satisfaction. The US company has also revealed its chief executive, Oscar Munoz, will now not become chairman, as anticipated.
The airline has been under heavy scrutiny since video of the incident was shared worldwide. The executive pay decision features in a filing to the US Securities and Exchange Commission financial watchdog.
Mr Munoz was heavily criticised and faced calls to resign after passenger Dr David Dao two lost teeth and a broken nose as he was dragged from the plane in Chicago on 9 April.
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