British Airways says IT outage may have been caused by human error

The British Airways IT meltdown that left 75,000 passengers stranded over the bank holiday weekend may have been caused by human error, the head of its parent company has said.

Willie Walsh, chief executive of International Airlines Group (IAG) announced an independent investigation into the IT shutdown, adding that the actions of an engineer who disconnected and then reconnected the "uninterruptible power supply" to the data centre in "an uncontrolled and uncommanded fashion" may be central.

Hundreds of flights were cancelled after a shutdown of BA's data centre knocked out its systems, and reports suggest it could face a compensation bill of up to £150m.

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