South African-based multinational telecoms company MTN has been slapped with a $1.8million fine for poor service in Ghana, the country's clean-up authority of non-compliance among all four network operators in that country said.
Ghana’s National Communications Authority (NCA) sanctioned MTN for failing to honour its commitments to quality of service requirements, resulting in dropped calls, poor sound quality and calls not connected.
The move comes as the west African country pushes for network operators to improve their service and take customers seriously, with residents of rural Ghana, even reportedly climbing trees or walking several kilometres to find sufficient network reception.
The NCA said in a statement that it would continue to undertake its regulatory duties with the consumer at heart.
“These punitive measures are intended to encourage the mobile network operators to adhere to the quality of service parameters as set out in their licence conditions, which will, in turn, result in an improved service experience for the consumer,” said the NCA.
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