[durban] - LETTER: A shining example of excellent service

  |   Durbannews

Mkhupheka is evidently one in a million and deserves all the plaudits which come her way, and also deserves a suitable reward for her efforts.

Perhaps the government, and the Home Affairs Department in particular, could take her on a roadshow to demonstrate to other employees what true public service is about.

I’m afraid I have to take office manager Rana de Bruin’s lament that the negative stereotype of Home Affairs workers is undeserved, with more than just a pinch of salt.

Problems with information technology notwithstanding, the stereotype has been earned, what with staff ignoring clients to attend to matters on their phones and other rude, uncaring behaviour which has been documented, and often on camera....

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